Shipping policy

Shipping Policy

At Endurance Update, we work with trusted brand partners and suppliers to ship products directly to you as efficiently as possible.

Order Processing

Most orders are processed within 1–3 business days after payment is received. Processing times may vary depending on the brand, supplier, product availability, holidays, or high-volume sales periods.

Once your order ships, you will receive a confirmation email with tracking information when available.

Shipping Times

Estimated delivery times vary by product, brand, and destination. Most U.S. orders typically arrive within 3–10 business days after shipment, but some items may take longer depending on the supplier or carrier.

Because some products ship directly from our partner brands or distributors, items in the same order may arrive in separate packages.

Shipping Rates

Shipping rates are calculated at checkout based on the items in your cart, shipping destination, and available carrier options.

Some products may qualify for free shipping or promotional shipping offers when available.

Dropshipped & Partner-Fulfilled Items

Endurance Update operates as a curated endurance marketplace. Many products are fulfilled directly by the brand, distributor, or supplier. This allows us to offer a wider selection of swim, bike, run, recovery, and endurance products.

Because of this, shipping timelines, carriers, and packaging may vary by item.

Incorrect Shipping Information

Please make sure your shipping address is accurate before placing your order. Endurance Update is not responsible for delays, lost packages, or additional shipping costs caused by incorrect or incomplete shipping information provided at checkout.

If you notice an error in your shipping address, contact us as soon as possible at [your email address]. We will do our best to update the order before it ships, but we cannot guarantee changes once fulfillment has started.

Lost, Delayed, or Damaged Packages

Once a package has been handed to the shipping carrier, delivery timing is controlled by the carrier. If your tracking information shows a delay, please contact the carrier first for the most up-to-date information.

If your order arrives damaged, please contact us within 7 days of delivery with your order number and photos of the damaged item and packaging.

International Shipping

At this time, shipping availability may vary by product and supplier. Any applicable duties, taxes, customs fees, or import charges are the responsibility of the customer unless otherwise stated at checkout.

Questions

For shipping questions, please contact us at:

sales@enduranceupdate.com